DAWNDY's FAQs

Frequently Asked Questions

1. What does DAWNDY do?

DAWNDY specializes in ethically sourced soft commodities, transparent procurement, global supply chain management, and category-based product supply. We connect buyers to reliable African-origin goods with strict quality, compliance, and traceability standards.

2. Where are your products sourced from?

We source primarily from West and East Africa, working directly with farmer cooperatives, certified processors, and vetted local producers to ensure integrity, consistency, and sustainability.

3. What products do you supply?

We supply Shea butter, Cashew nuts, Cocoa beans, Coffee, Sesame seeds, Soybeans, Corn, Coconut Oil (Virgin & RBD) and other soft commodities. Custom categories can be supplied on request.

4. Do you offer bulk and wholesale quantities?

Yes. We supply export-grade bulk quantities, including container loads (20ft/40ft), partial shipments, and long-term contract volumes depending on client specifications.

5. What certifications do your products come with?

Depending on the product and region, we support:

• Organic (EU, USDA)

• Fairtrade

• Rainforest Alliance

• ISO / HACCP processing certifications

• Phytosanitary, SGS, Bureau Veritas & customs compliance documents

6. Do you ship internationally?

Yes. We handle global shipments via sea and air freight to major ports worldwide. DAWNDY manages documentation, export clearance, logistics coordination, and delivery terms (FOB, CIF, CFR, EXW, FCA).

7. What are your payment terms?

We use secure and internationally accepted methods:

• Telegraphic Transfer (T/T)

• Letter of Credit (LC)

• Escrow arrangements

• Advance deposits for order confirmation
  Terms vary by commodity, volume, and contract duration.

8. How does DAWNDY ensure product quality?

We maintain strict quality control through:

• Direct farm-level traceability

• Third-party lab testing (moisture, grade, contamination checks)

• Pre-shipment inspections (SGS, BV, Cotecna)

• Continuous supplier audits and compliance reviews

9. Can you customize packaging?

Yes. We offer custom packaging options including jute bags, PP bags, drums, pails, IBC totes, cartons, and private-label branding depending on the product.

10. Do you offer long-term supply contracts?

Absolutely. We secure multi-season contracts for clients who need consistent supply, stable pricing, and guaranteed volume allocation.

11. How long does delivery take?

Typical timelines:

• Order processing: 3–10 days

• Shipping (sea freight): 3–6 weeks depending on destination

• Air freight: 3–7 days
  Advance booking can reduce lead times.

12. Does DAWNDY provide consulting services?

Yes. We offer specialized consulting in procurement strategy, operations optimization, supply chain digitization, market entry, and commodity sourcing advisory.

13. What makes DAWNDY different?

Our differentiators include:

• Ethical sourcing partnerships with farmers

• High transparency, traceability & documentation

• Reliable supply chains built on ground-level networks

• Operational consulting merged with commodity sourcing

• Flexible contracts, customized volumes & global distribution

14. How can I request a quote?

You can request a quote via:

• Our website contact form

• Email (available on the site)

• Direct business inquiry with product specs, volume, INCOTERMS, destination & certification needs

15. Do you support private buyers or only businesses?

We primarily work with B2B clients — wholesalers, manufacturers, retailers, distributors, and international buyers. However, smaller bulk orders may be considered on request.